Sullivan Luallin

The first name in patient satisfaction!

SullivanLuallin was formed in the early 1980s by Kevin Sullivan and Meryl Luallin to provide strategic planning and customer service consulting to hospitals and medical groups.

By the early 1990s, the company’s focus broadened to include surveys of patients, staff members, referring physicians and other healthcare consumers as well as focus groups, mystery patient calls and visits and shadow coaching engagements.

Today SullivanLuallin, Inc is the premier healthcare customer service consulting firm in the nation and the preferred provider of patient satisfaction surveys for the Medical Group Management Association, California Association of Physician Groups, Association of Northern California Oncologists (ANCO), and other industry associations.