Sullivan Luallin

The first name in patient satisfaction!

News, Articles and Publications

Get time on your side: expert tips to eliminate waiting
(Stacey Butterfield - ACP Internist, January 2010)

Seven Service Essentials: Distinguish your group from back-of-the-pack practices
(MGMA's Buyer's Guide, 2010)

From Good to Great: Increase Your Patient Satisfaction Survey Scores in a Single Survey Cycle
(MGMA's Performance and Practices of Successful Medical Groups, 2009)

MGMA Selects SullivanLuallin as its Preferred Vendor for Customer Service Consulting
(Tuesday, October 6, 2009)

What "mystery patients" can do for you
(Morgan Lewis Jr. - Medical Economics, May 22, 2009)

Are Mystery Patients in Your Future? The Bright Medical Associates Story
(CAPG Health, Winter 2008)

No More ‘Oh, By The Way…’: Mastering the Patient Interview
(Shelly K. Schwartz - Physicians Practice, January 2007)

Can't Give No Satisfaction: What should you do when patients give you a failing grade?
(Joan Szabo, BA - Physicians Practice, May 2006)

Patient Surveys: An absolute must for a healthy oncology practice
(Bay Area Oncology News, Fall 2005)

Front Desk on the Front Line: Helping Your Staff Deal with Difficult Patients
(Karen Childress - Humana's Your Practice, Third Quarter 2005)

The shadow coach: High-touch help for low-scoring providers
(MGMA Connexion - May/June 2005)

Six Steps to Customer Satisfaction - From Patient Survey to Action Plan
(MGMA's Performance and Practices of Successful Medical Groups, 2004)

Patients Incognito: 'Mystery patient' surveys uncover customer service flaws
(Bonnie Darves - Physicians Practice, September/October 2001)


Available for order
through MGMA!

By Kevin W. Sullivan
Meryl D. Luallin

A practical six-step process that includes real-life accounts on how to increase patient satisfaction, improve patient care, boost word-of-mouth referrals and perk up your bottom line.

For ordering information, click here or call
(877) ASK-MGMA (Item #6635).


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