Sullivan Luallin

The first name in patient satisfaction!


Get More Hugs From Your Patients

It takes a structured management approach to get happier patients. Happier patients hug more and also refer their friends. We’ll explain how small and large practices ASSESS service strengths and weaknesses…IMPROVE team performance and work processes…and MAINTAIN the service commitment indefinitely.

Your people can deliver the patient-centered care and award-winning customer service that produce top-tier ratings on patient satisfaction surveys and Five Star ratings on health plan incentive programs. Your providers and staff members can become fluent in excellence through a simple, proven three step process:

ASSESS your service levels by using simple evaluation methods including patient satisfaction surveys, mystery patient assessment, employee engagement surveys, referring physician surveys and other measurement techniques.

IMPROVE employee customer service performance and physician-patient communication by introducing customized patient-centered service protocols and service scripts that correlate with high patient satisfaction survey scores. Your physicians and staff members participate in an engaging, meaningful service quality initiative that creates new energy and commitment to delivering premium, patient-centered care in a caring, service-oriented manner.

MAINTAIN the momentum of the service quality effort by implementing a results-producing management process that gives providers and staff members opportunities to shine and be recognized for their unique contributions to making the entire organization fluent in excellence.

As a SullivanLuallin client you come first because we’re committed to your success. We listen to your needs and work with you to develop customized solutions that meet the specific needs and challenges facing your organization. We’re passionate about your success and stand behind everything we do.


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