ON-SITE CUSTOMER SERVICE TRAINING PROGRAMS
We can help you improve the policies, work processes and physician/staff performance affecting patient satisfaction and referrals.
Instead of motivational pep-talks that produce momentary enthusiasm but no lasting results, our proven approach - adopted by top-scoring practices across the country - uses a six-step process that analyzes your strengths and limitations, defines Customer Service standards, trains physicians and staff to deliver world-class service, monitors for accountability, rewards top performers and uses strategies for maintaining a service culture.
We work with you to customize the training programs to reflect the key issues confronting your organization, and install a leadership strategy to ensure ongoing momentum. Programs are delivered by nationally recognized consultants who are top-rated by physicians and staff members.
- Staff Workshop "YOU Make the Difference!"
Proven techniques for treating patients with "how may I help you" attitude, telephone etiquette, managing difficult patient encounters, handling multiple priorities, teamwork and professionalism, and other issues. - Supervisor Program "Managing for Service Excellence"
High-success strategies for motivating and managing employees, defining service standards, daily coaching and annual appraisal, dealing with problem employees, team building, managing stress and other issues. - Physician Seminar "Excelling at the Art of Medicine"
How-to techniques for making patients feel like valued customers in a ten-minute encounter, keeping to the schedule, saying "no" to patients, ensuring informed consent, improving patient compliance, and other issues.