Sullivan Luallin

The first name in patient satisfaction!

Sullivan Luallin

IMPROVING THE PATIENT EXPERIENCE


For more than 20 years we’ve helped ambulatory healthcare organizations meet and exceed their patients’ expectations for world-class service.

At SullivanLuallin our mission is to make your mission happen. Whether your practice goals are to boost patient satisfaction, heighten employee engagement, improve clinical outcomes or enhance professional/physician satisfaction, or increase new patient referrals, we can help.

We work with you to:

  • Assess your service strengths and weaknesses
    Each year thousands of practices rely on us for valid survey data from patients, referring physicians, and insiders – benchmarked with the largest current year ambulatory database in healthcare.
  • Implement improvement strategies
    Our unique approach to enhancing patient and other customer satisfaction uses a management system which communicates service protocols to all members of your organization and holds staff accountable against those standards.
  • Maintain the service culture
    Our momentum and accountability strategies keep the spotlight on service as a continuing priority.
ASSESSING

- Mystery patient assessment
- Patient satisfaction survey
- Employee engagement

  survey

- Referring physician surveys
- Physician satisfaction survey
- Mystery caller program

IMPROVING
- Leadership strategic planning
- Employee service training workshops
- Manager/supervisor skill building
- Shadow coaching for low scoring
  physicians

- Physician patient communication
  seminars
 
MAINTAINING
- Service Council facilitation
- Unit Leaders accountability
  programs

- Spotlight On Service
- Web-based training programs
 
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