Sullivan Luallin

The first name in patient satisfaction!

Physician Patient Assesments


Mystery patient visit results go beyond the surface details of a written survey report. They provide the “flavor” of the practice experience from an outside, objective observer. “Mystery patients”, identical to “mystery shoppers” in the retail world, help department managers reward staff members who go the “extra step”, and to “tweak” employee performance where necessary.

Our experienced assessment team works with physician groups in nearly every specialty to conduct on-site assessments including – but not limited to – our experiences with:

  • Receptionist telephone technique
  • Appointment availability
  • Information requested
  • Instructions/directions given
  • Practice environment
  • Entrance
  • Reception/information counter
  • Other patients’ interaction with counter staff
  • Waiting area/length of wait
  • Summon by nurse/medical assistant
  • Exam room ambience
  • Waiting time in exam room
  • Staff appearance/interaction
  • Physician (quality of time spent)
Check out:
  • Pricing/payment policies
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The report was great and very detailed. This call showed what all happened in the conversation along with transferring of calls… Thank you again for your hard work on this service project -- it gives us a patient perspective which is needed to improve patient care and we really appreciate that.

Mr. Erick Heipel,
Outreach & Business Services Coordinator
Cardiovascular Associates of Northern Wisconsin