Sullivan Luallin

The first name in patient satisfaction!


Our post-visit patient telephone interview program is an efficient and cost-effective way to maintain the momentum of your Customer Service initiative. We’ll contact your patients a few days after their appointment to obtain specific feedback on the performance of your providers and staff members.

We ask patients to answer a few short questions about their experience with your practice. Their responses help improve your quality efforts with specific departments, practice sites, or individuals.

We also tell you how to convert the findings into action plans that hold people accountable for their performance.


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We've been more impressed with Sullivan/Luallin as a vendor that really "knows" physician practice, and can ferret out key information to understand patients and implement change to improve patient satisfaction.

Marshall M. Baker,
FACMPE, President/CEO
Physician Advisory Services, Inc.