Sullivan Luallin

The first name in patient satisfaction!


Our reliable turn-key survey process is conducted on your timetable, at a price that's affordable compared with those of other survey companies.

You can use our nationally known survey form – adopted by the Medical Group Management Association (MGMA), California Association of Physician Groups (CAPG), and others – or, we'll help you customize the survey form to suit your needs.

We offer a range of distribution methodologies – including mail, office, and web-based services – tailored to maximize survey response while minimizing the burden on your administrative staff.

We know that busy professionals want easy-to-read reports that don’t require interpretation guides. That's why our reports are clear and straightforward, to give you and your colleagues the data you need to identify your service strengths and weaknesses, and develop practical improvement plans.

Other features of our service include:

  • Easy-to-complete surveys with questions that help you compete more effectively for patient satisfaction and referrals
  • Personalized questionnaires coded for provider, site, and specialty
  • Benchmarking with our client database, segmented by six regions and 53 medical specialties
  • Individual provider reports for credentialing
  • At-a-glance physician ranking report for working with individual providers

And we include a unique service at no additional charge - a post-survey web conference using our Customer Service consulting experience to help you set priorities and build an action plan for raising your survey scores!

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Practice leaders need to know how their physicians and staff members feel about working at your practice and elicit their suggestions for improvement.

Use our web-based survey system to obtain insider perceptions regarding working conditions, teamwork, and morale – and identify improvements to the policies, work processes and physician/staff performance that affect insider satisfaction.

You can customize the survey design to include special issues and questions. We provide recommendations for briefing your insiders on the mechanics of the survey process, and promoting maximum participation in minimum time.

  • High response rates and fast turnaround
  • Online access to survey data
  • Budget-friendly pricing
  • Benchmarking with our national database
  • Post-survey web conference to review results and offer recommendations for raising scores

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We help you learn how referring physicians rate your practice and what patients say when they return to their family doctor – so you know where to focus your efforts to increase referral volume. We can customize the survey design to elicit specific information about your referral base, and market your new services they may not know about.

  • Survey questions customized to your specialty and services
  • Full mailing services for timely distribution
  • Summary and site reports according to your needs
  • Benchmarking with our national database

And we include a post-survey web conference to analyze the results, help you set priorities and build an action plan for raising your survey scores.


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We also work with clients on a variety of custom survey projects, including Network Provider Satisfaction surveys, Surgery Center surveys, Hospitalist surveys, Physician-to-Physician peer surveys, Urgent Care patient satisfaction surveys, CG-CAHPS (Clinician and Group CAHPS), and the short-form PAS (Patient Assessment Survey). Please contact us for more information about these survey programs.


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