Sullivan Luallin

The first name in patient satisfaction!



Our reliable turn-key survey process is conducted on your timetable, at a price that's affordable compared with those of other survey companies.

You can use our nationally known survey form – adopted by the Medical Group Management Association (MGMA), California Association of Physician Groups (CAPG), and others – or, we'll help you customize the survey form to suit your needs.

We offer a range of distribution methodologies – including mail, office, and web-based services – tailored to maximize survey response while minimizing the burden on your administrative staff.

We know that busy professionals want easy-to-read reports that don’t require interpretation guides. That's why our reports are clear and straightforward, to give you and your colleagues the data you need to identify your service strengths and weaknesses, and develop practical improvement plans.

Other features of our service include:

  • Easy-to-complete surveys with questions that help you compete more effectively for patient satisfaction and referrals
  • Personalized questionnaires coded for provider, site, and specialty
  • Benchmarking with our client database, segmented by six regions and 53 medical specialties
  • Individual provider reports for credentialing
  • At-a-glance physician ranking report for working with individual providers

And we include a unique service at no additional charge - a post-survey web conference using our Customer Service consulting experience to help you set priorities and build an action plan for raising your survey scores!

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Our most pressing need was for a simple and cost-efficient survey process that would fit the needs of multiple site locations and practice sizes, with complete processing and reporting support that included specific benchmark data and analysis.

We've worked with SullivanLuallin Healthcare for the past three years. We're very pleased with the process, the support and the information we've received enabling us to continuously keep patient perception as a focus for improvement.

I'd enthusiastically recommend SullivanLuallin if you're looking for excellent value with quality results and people who value the relationship as well as the needs of the customer.

Jackie Hayes, RN,
Executive Director – Clinical Services
WellStar Physicians Group (GA)



I have told others in our organization that we should strive to deliver the level of service to our patients that SullivanLuallin provides to their customers. Our project was on time and on budget – not even one blip. They set the gold standard in service.

We had spent months working with a large national survey company on their proposal and still never felt that their survey questions or reports were quite what we needed. At the eleventh hour, we called MGMA for advice, and they recommended SullivanLuallin. After one phone call, we knew they had the customization, service and affordability we required.

Nancy Blochberger, Director of Marketing
Cooper Clinic, PA (AR)