The First Name in Patient Satisfaction!

Spotlight on Service

Spotlight on Service isn't your typical talking head training! It's a lively, entertaining and budget-friendly way to prepare your staff to deliver star-studded Customer Service.

The humorous and enjoyable four part series is tailored to the viewing habits of today's employees.

Each of the segments begins on the set of "Spotlight on Service!" – a "virtual" talk show, hosted by Julie Reynolds and Will St. George. They take us to SuperCare Medical Group, where patients experience the highs and lows of Customer Service, and they "go live" to patients and employees to talk over what happened.

The programs are not only highly motivating, but designed to boost performance in the areas that most affect patient satisfaction.

Boost Performance Where It Counts:

  • "Making a Great First Impression" (greeting/registering)
  • "Making the Service Connection" (rooming/check-out)
  • "Star Studded Phone Technique"
  • "Handling Complaints with H.E.A.R.T."

The Leader Guide

The Leader Guide provides strategies for introducing and debriefing each segment, getting the support of your physicians, integrating the Customer Service Protocols into job descriptions and performance appraisal, and coaching low performers toward service excellence.

  • Fast-paced, lively and funny – tailored to the viewing habits of today's employee demographic
  • Proven strategies used by top-scoring practices to build patient loyalty and referrals
  • Orient new hires and maintain service momentum with current employees
  • Leader Guide provides step-by-step implementation strategies

Spotlight on Service is your budget-friendly solution for delivering the Customer Service Message!

Lively & Entertaining...

"...The clinic vignettes are lively and entertaining...the hosts are not dry and boring like other videos..."
--Jack Bowhan, Director of Patient Services, Dean Health Systems

Brisk Pace & High Energy...

"...Our employees like the brisk pace and high energy of the hosts and cast...the videos are engaging because they’re realistic...." --Joyce Peters, Director of Business Development, Associated Neurologists

Very Economically Priced...

"This program is very economically priced, and worth every penny!" --Barbara Donohue, Huron Valley Physicians Association